Cream Chargers | Free Delivery, Next Day Delivery, Saturday Delivery
For office hours and cut-off times for deliveries over the holiday season please see here
Free delivery applies to all orders over £150. The free option if for next day delivery (a surchage applies for Saturdays)
Next Day Delivery applies to all orders placed before 5.30pm Monday-Thursday.
Saturday delivery options have a small surcharge - select option at the checkout.
FULLY GUARANTEED NEXT DAY DELIVERY
Our standard service is next day delivery - starting from £4.99
- there is also an option for Saturday delivery - surcharges applies
- Next morning delivery (Mon-Fri deliveries) - surcharge applies
- Royal mail parcel delivery - not guarunteed - less than 2.5 kg - £2.99
Free delivery appies to orders over £150 - Saturday and Morning delivery surcharges apply
UK DELIVERY TIMES
Deliveries to UK business and residential addresses are usually made between 7am and 5.30pm Monday
to Friday (depending on the service used).
If you require a Saturday delivery you can request this when you despatch online. Saturday deliveries are made between
7am and 12.30pm.
ORDER CUT-OFF TIMES - This is for courier orders ONLY (ie NOT Royal Mail) and UK only.
Weekdays
We guarantee any order received before 5.30pm Monday-Thursday will be delivered Next (working) Day or you get your shipping charge back. If our courier fails to attempt a delivery the next day (weekdays) then at your request we will refund the courier charge. For conditions see notes at the bottom of this page.
Saturday Delivery
In order to receive a delivery on Saturday you must place your order before 4.00pm on Friday. In most cases Saturday orders will be delivered in the morning. You must select "Saturday Delivery" at the checkout. The cost of Saturday delivery surcharge depends on the size of the order.
Please note we do not ship on bank holidays or at weekends, your item will be sent next working day if you order at these times.
OTHER NOTES
You may specify a delivery day - we will hold onto your consignment until the day before. If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50. If your package is damaged do not accept delivery. Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - call us.
We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.
_____________________________________________________________________________
Delivery Policy
Delivery Problems.
If you are having a delivery problem then its not us you need to contact - its the courier.
Once your goods have been dispatched you will receive an email with Tracking Information. To track your parcel go to www.dpd.co.uk & type in the number for up to date tracking info.
If no-one is in the courier will leave a card with details of how to get hold of your parcel. Read the card! You MUST contact the courier within 5 DAYS or the delivery will be assumed refused and you will be charged up to £19.95 for the item to be returned to us. If you need to go and pick it up or have not been carded (or lost the card) then click this link, enter your Post Code and you'll get details of your depot.
If you have problems with the courier - give us a call on 07817034156.
Please also note if the courier cannot find the address specified they will store the parcel at the depot for up to 5 days, it is your responsibilty to contact them and arrange re-delivery or collection, again if the item has to be returned to us we will not subsidise the return fees of £19.95.
Off-Shore. Off-shore delivery costs more than mainland - please call us for a quote.
Delivery Guide - PLEASE READ.
You must provide us with as much address information as possible.
If you provide us with an incorrect address you will be charged an extra fee to have a new address for the consignment.
Someone (anyone) must be at the given address to sign for the delivery between 8-30am and 6-30pm (for standard Next Day service). Therefore we recommend delivery to a work address where someone is willing to sign for the goods during the working day. A signature is required as proof of delivery. If you choose to have your goods 'left safe' you CANNOT CLAIM COMPENSATION - therefore we strongly advise you NOT to request them left safe.
Theft.
We accept no liability for a successfully completed delivery that you do not take possession of. We are delivering to an address NOT an individual. If you asked for the goods to be left safe and they are not there we or the courier accept no responsibility for the theft. If our courier logs a consignment as having been delivered and it is not there you must assume it has been stolen. In these cases we will provide you all the help we can, but it is up to you to contact and deal with the Police.
Other notes.
You may specify a delivery day - we will hold onto your consignment until the day before.
If you need to change the delivery address after dispatch the couriers charge a re-booking fee of £7.50. If your package is damaged do not accept delivery.
Please make sure we have a valid phone number so you can be contacted should there be any delivery problems.
If you place your order after 3pm and require your goods urgently we may be able to prioritise you - call us.
We try very hard to get your delivery to you without wasting your time, but we require your help for this to happen. Please give us as much address information you can.
Delivery Guarantee Notes -
This offer applies to Next (working) Day (Mon-Fri) deliveries only. This offer applies to orders placed over this website only, and is not extended to include any special instructions you may add in the comments box. This offer only applies to UK mainland addresses. You must obviously give us the correct delivery address and post code.
'Acts of God' are not covered by this Guarantee - thus extreme weather may cause a delay in your consignment which we can reasonably argue is circumstances beyond our or our couriers control.
Our Returns Policy conforms to a Web Code of Practice - go to www.safebuy.org.uk for more information.
At www.DiscountCream.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a 'cooling off' period. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase of food products where the item has been unsealed (this includes Syrups).
For more information on your rights to return goods visit
THE RETURNS PROCEDURE
To cancel your purchase within the fourteen-day cooling-off period, please call 07817034156 or email support@yorkshireproducts.co.uk giving the reason for the return. We will then advise you on our preferred method of return - usually we will arrange for our courier to collect at your cost. You are welcome to send back using your own shipper as long as you have Proof of Delivery. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 14- days after the date that the item was delivered. You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.
Once the goods have been received back with us they will be inspected and if in good condition you will be refunded the full purchase price. You will not be refunded the original shipping cost.
Please note that you are be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
Return to:
Yorkshire Products LTD,
Returns Department,
The Forge, Venture House,
103 Arundel Street,
Sheffield,
S1 2NT.
Please note that orders over £100 may be subject to a 7% re-stocking fee, this will not be implemented if the items are returned due to incorecct stock being sent or damaged items being sent.
CANCELLATION OF ORDERS THAT HAVEN'T BEEN SHIPPED
As soon as we receive notice of cancellation of an order prior to it being shipped, we will refund the full cost of the order - unless we have had to pre-book special shipping charges for it. Please note - once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping).
The following postcodes in the Highlands will incur an extra shipping charge.
Please contact us before placing an order to check prices.
|
IV21 |
PH33 |
PA46 |
LA20 |
|
IV22 |
PH34 |
PA47 |
LA21 |
|
IV23 |
PH35 |
PA48 |
LA22 |
|
IV24 |
PH36 |
PA49 |
LA23 |
|
IV25 |
PH37 |
PA60 |
IV11 |
|
IV26 |
PH38 |
PA61 |
IV14 |
|
IV27 |
PH39 |
PA62 |
IV15 |
|
IV28 |
PH40 |
PA63 |
IV16 |
|
IV30 |
PH41 |
PA64 |
IV17 |
|
IV31 |
HS1 |
PA65 |
IV18 |
|
IV32 |
HS2 |
PA66 |
IV19 |
|
IV40 |
HS3 |
PA67 |
IV20 |
|
IV52 |
HS4 |
PA68 |
IV36 |
|
IV53 |
HS5 |
PA69 |
PH32 |
|
IV54 |
HS6 |
PA70 |
CA21 |
|
KW1 |
HS7 |
PA71 |
CA27 |
|
KW10 |
HS8 |
PA72 |
AB38 |
|
KW11 |
HS9 |
PA73 |
AB44 |
|
KW12 |
IM1 |
PA74 |
AB45 |
|
KW13 |
IM2 |
PA75 |
AB53 |
|
KW14 |
IM3 |
PA76 |
AB54 |
|
KW2 |
IM4 |
PA77 |
AB55 |
|
KW3 |
IM5 |
PA78 |
AB56 |
|
KW5 |
IM6 |
PH42 |
IV10 |
|
KW6 |
IM7 |
PH43 |
IV12 |
|
KW7 |
IM8 |
PH44 |
IV7 |
|
KW8 |
IM9 |
TR21 |
IV9 |
|
KW9 |
IV41 |
TR22 |
AB37 |
|
PA20 |
IV42 |
TR23 |
PH17 |
|
PA21 |
IV43 |
TR24 |
PH18 |
|
PA22 |
IV44 |
TR25 |
PH19 |
|
PA23 |
IV45 |
ZE1 |
PH20 |
|
PA24 |
IV46 |
ZE2 |
PH21 |
|
PA25 |
IV47 |
ZE3 |
PH22 |
|
PA26 |
IV48 |
PH49 |
PH23 |
|
PA27 |
IV49 |
PH50 |
PH24 |
|
PA28 |
IV51 |
CA18 |
PH25 |
|
PA29 |
IV55 |
CA19 |
PH26 |
|
PA30 |
IV56 |
CA20 |
|
|
PA31 |
KA27 |
CA22 |
|
|
PA32 |
KA28 |
CA23 |
|
|
PA33 |
KW15 |
CA24 |
|
|
PA34 |
KW16 |
CA25 |
|
|
PA35 |
KW17 |
CA26 |
|
|
PA36 |
PA41 |
LA15 |
|
|
PA37 |
PA42 |
LA16 |
|
|
PA38 |
PA43 |
LA17 |
|
|
PH30 |
PA44 |
LA18 |
|
|
PH31 |
PA45 |
LA19 |
|
We will ship goods worldwide. Any shipment containing pressurised gas needs to be transported by surface mail so please contact us for details and a quote.
