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Delivery Information

 

INDEX:

 

Before You Order:

 

After Dispatch:

 

Delivery Guide

  • As the customer you are responsible for accepting the delivery, we are not liable for the cost of delivery if the courier attempts to deliver your parcel and no one is available to accept it. 
  • You as the receiver are responsible for checking the tracking for your order to make sure it arrives to you, and for collecting it from a collection depot if you miss the delivery.
  • If the courier attempts delivery but no one is home they should leave a card with details of how to collect your parcel or arrange for redelivery. Please make sure to read the card and follow the instructions. 
    •     You MUST contact the courier within 5 DAYS or the delivery will be marked as refused and you will be charged a fee of up to £20 for the parcel to be returned to us. If you need to go and collect your parcel,  or have lost your card or not received one then click this link, enter your Postcode and you'll be given details for your local depot.
  • Please be aware that if the courier cannot find the given delivery address they will hold the parcel at their depot for up to 5 days, it is up to you to contact the courier and arrange a collection or redelivery, if you do not collect the parcel and the parcel has to be returned to us we will not cover the return fees.
  • Parcels are delivered to an address and not an individual, therefore we accept no liability for a successfully completed delivery that you do not take possession of. If you requested that your parcel be left in a safe place and it is not there both ourselves and the courier accept no responsibility for the theft. If the delivery driver logs a shipment as having been delivered and it is not there you must assume your parcel has been stolen. In instances such as this we will help the best we can, but it is your responsibility to contact and deal with the Police if you wish to do so.
  • If you are having issues with your parcel delivery, please contact the courier first. Once the items have left our premises it is no longer possible for us to make amendments to the delivery. Please ensure that when you contact the courier you have your tracking number and postcode at hand so that they can help locate your parcel faster and more easily.
  • You may specify a delivery day when placing the order on our website – we will hold onto your parcel until the day before you have requested the delivery be attempted. 
  • Do not accept the delivery if your package is damaged. 
  • Please ensure you provide us with a valid contact number, so that we can contact you if there should be any issues with your delivery.
  • If your order is placed after 3pm and you need your items urgently, contact us as we may be able to prioritise your order. We always try hard to get your deliveries to you without wasting your time, but we need your help in order to do this. Please provide us with as much address information as you can.
 

Courier Guide – PLEASE READ BEFORE ORDERING

We use DPD, YODEL, Royal Mail and UPS as our courier services, in addition to national hauliers for our large trade orders.

You are as the recipient of the parcel are responsible for tracking the parcel until delivery, please see below for our couriers tracking portals:

DPD Tracking:      https://www.dpd.co.uk/service/
YODEL Tracking:      https://www.yodel.co.uk/track
Royal Mail Tracking:      https://www.royalmail.com/track-your-item
UPS Tracking:      https://www.ups.com/track?loc=en_GB&requester=ST/

If you provide an incorrect delivery address you may be charged an admin fee of up to £10 to have a new address added to the consignment, and your delivery may be delayed by up to 48 hours.

Someone must be at the given address to accept and sign for the delivery between 7am and 7pm. We recommend where possible to have your parcel delivered to a work or trade address where someone is willing and able to sign for your goods during the working day. A signature is required on all orders as proof of delivery.

If you choose to have your goods ‘left in a safe place’ you will NOT BE ABLE TO CLAIM COMPENSATION – as a result we strongly advise that you DO NOT request your goods to be left in a safe place.

 

What Are Your Order Cut Off Times?

  • All orders need to be placed by 5:30pm as this is our cut off time for dispatch. 
  • Orders placed after 5:30pm will not be processed until the next working day.
  • Any orders containing Syrups need to be placed before 3:30pm for the best chance of same-day dispatch. This is due to the way the bottles are packed to ensure they remain safe and secure during the delivery process. If you are placing an order which includes multiple syrups, this may take longer to process due to our syrup packing procedure so make sure to place your syrup order before 3:30pm.
  • No orders will be shipped or delivered during weekends and bank holidays as we are closed. 
  • If your payment is unsuccessful or fails our security and fraud checks, your order will not be processed until the issue has been resolved.
  • We reserve the right to hold any orders which we require more information about before shipping. We are not liable if your order has to be held for any reason. Orders which are on hold will be refunded after 72 hours if the information required has not been provided, however this depends on the circumstance.

 

What is the Cut Off Time For Syrup Orders?

The cut off time for syrup orders is 3:30pm. Please note if you are ordering syrups that we cannot guarantee the order will be processed and dispatched the same day if ordered after 3:30pm, this is due to the extensive and time-consuming packing procedure of the bottles and applies especially to our busier periods such as during Summer and the Christmas period. The earlier in the day you place your order, the higher the chances that the order will be dispatched on time. If you urgently need a syrup order, please call us on 0114 272 1136 and we will try and help you to the best of our ability.

 

Do You Provide Next Working Day Delivery?

  • To be processed for Next Working Day Delivery orders must be placed by 5:30pm.
  • Delivery will be attempted between 7am and 6:30pm Monday to Friday. Weekends are not included.
  • British Bank Holidays are not classed as working days within the UK and therefore are not included, our couriers will not process any orders for delivery on these days. 
  • If your order delivery is not attempted on the Next Working Day, please contact us so that we can investigate why this has happened with the courier.
  • We will do everything we can to make sure that your order delivery attempt will take place on the Next Working Day after the order has been placed, however we cannot be held liable if there are issues on the courier's end, such as adverse weather conditions, natural disasters, or the couriers vehicle breaking down.
  • The couriers we use will be either of the following: DPD, UPS, or ParcelForce.

 

Can My Parcel Be Delivered on a Saturday?

  • Orders must be placed before 5:30pm on the Friday to be processed for Saturday Delivery.
  • Delivery will be attempted any time during the day.
  • We will do everything we can to ensure that your order delivery attempt takes place on Saturday, however we cannot be held liable if there are issues on the courier’s end, such as adverse weather conditions, natural disasters, or the courier's vehicle breaking down.
  • If your order delivery attempt is not made on the Saturday please contact the courier as we are closed over the weekend and if the parcel is needed urgently, the courier may allow you to pick up the parcel on the Saturday.
  • If your order delivery attempt is not made on the Saturday please contact us on the next working day so that we can investigate why this has happened with the courier.
  • The couriers we use will be either of the following: DPD, UK Mail, and ParcelForce.
  • UPS delivery is unavailable for Saturday delivery.

Please note that Next Working Day Delivery and Saturday Delivery are only available for UK Mainland orders. Delivery time will increase for orders placed for delivery outside of UK Mainland. Please contact us directly if you require a quote for delivery cost if ordering from outside of UK Mainland.

 

What is Age Verification Delivery?

About Age Verification Delivery

Goods which are shipped with DPD can be sent via an age verified service (AV Service); this service notifies the parcel network and the carrier that the items they are delivering are age restricted.

Age verification is similar to when you purchase alcohol from a shop; the delivery driver must tick a box on their screen to declare that the recipient looks over 25 and that no ID is required, or they must perform the ID check if they believe the customer looks under 25 and tick a box to declare the check has been performed. A valid ID (such as a passport or driving license) must be provided by the recipient; if they are unable to provide valid ID the goods will be returned back to us.

Goods may only be delivered to recipients who are over the age of 18, however the parcel does not have to be signed for by the intended recipient. Please see some of the features of this service below:

  • We will conduct Age Verification checks whenever we deliver items and adopt the Challenge 25 approach
  • If we feel that a recipient is under the age of 25 we will always perform an ID check (passport or driving license)

 

Do You Deliver to the UK Highlands & Islands?

The following postcodes will incur an extra shipping charge, if you do not pay this your delivery may be delayed.

Please contact us before placing an order to check shipping prices..


IV21    PH33    PA46    LA20    IV2
IV22    PH34    PA47    LA21    IV3
IV23    PH35    PA48    LA22    IV4
IV24    PH36    PA49    LA23    IV5
IV25    PH37    PA60    IV11    IV6
IV26    PH38    PA61    IV14    IV8
IV27    PH39    PA62    IV15    IV13
IV28    PH40    PA63    IV16    IV21
IV30    PH41    PA64    IV17    IV29
IV31    HS1    PA65    IV18    IV33
IV32    HS2    PA66    IV19    IV34
IV40    HS3    PA67    IV20    IV35
IV52    HS4    PA68    IV36    IV37
IV53    HS5    PA69    PH32    IV38
IV54    HS6    PA70    CA21    IV39
KW1    HS7    PA71    CA27IV63    PO30 to PO41
KW10    HS8    PA72    AB38    
KW11    HS9    PA73    AB44    
KW12    IM1    PA74    AB45    
KW13    IM2    PA75    AB53    
KW14    IM3    PA76    AB54    
KW2    IM4    PA77    AB55    
KW3    IM5    PA78    AB56    
KW5    IM6    PH42    IV10    
KW6    IM7    PH43    IV12    
KW7    IM8    PH44    IV7    
KW8    IM9    TR21    IV9    
KW9    IV41    TR22    IV1    
PA20    IV42    TR23    PH17    
PA21    IV43    TR24    PH18    
PA22    IV44    TR25    PH19    
PA23    IV45    ZE1    PH20    
PA24    IV46    ZE2    PH21    
PA25    IV47    ZE3    PH22    
PA26    IV48    PH49    PH23    
PA27    IV49    PH50    PH24    
PA28    IV51    CA18    PH25    
PA29    IV55    CA19    PH26    
PA30    IV56    CA20    AB37    
PA31    KA27    CA22    AB36    
PA32    KA28    CA23    FK17    
PA33    KW15    CA24    FK18    
PA34    KW16    CA25    FK19    
PA35    KW17    KW4    FK20    
PA36    PA41    LA15    FK21    
PA37    PA42    LA16    PA39    
PA38    PA43    LA17    PA40    
PH30    PA44    LA18    PH50    
PH31    PA45    LA19    IV50    


 

Do You Deliver to University Accommodation?

It is against company policy for us to ship an order containing N2O to any University address as our company has made the conscious decision to ban Cream Chargers from being delivered to University accommodation.

 

I Have a Problem With My Delivery

If you are having issues with your delivery, then it’s the courier you need to contact, not us.

As soon as your goods have shipped you will be sent an email with your parcel’s Tracking Information. To track your parcel you will need to log into the e-mail account you placed the order through in order to find your tracking number for the latest tracking information and updates on your parcel.

If the courier attempts delivery but no one is home they will leave a card with details of how to collect your parcel or arrange for redelivery. Please make sure to read the card and follow the instructions! You MUST contact the courier within 5 DAYS or the delivery will be marked as refused and you will be charged a fee of up to £19.95 for the parcel to be returned to us. If you need to go and collect your parcel,  or have lost your card or not received one then click this link, enter your Postcode and you'll be given details for your local depot.

DPD - 0121 275 0500
YODEL - 0344 755 0117
ROYAL MAIL - 0345 774 0740
UPS - 03457 877 877 or 0345 787 7877

 

Stolen Parcels

Parcels are delivered to an address and NOT an individual, therefore we accept no liability for a successfully completed delivery that you do not take possession of. If you requested that your parcel be left in a safe place and it is not there both ourselves and the courier accept no responsibility for the theft. If the delivery driver logs a shipment as having been delivered and it is not there you must assume your parcel has been stolen. In instances such as this we will help the best we can, but it is your responsibility to contact and deal with the Police if you wish to do so.