COVID19

Due to the COVID10 Coronavirus, we as a company will have to amendment our operations as we deem fit in order to be able to remain operational and comply with Government Guidelines. Our couriers, who are an extension of our operations, are also expected to have to amend their operations to fit the developing situation. For updates on how our services are operating and any changes we are experiencing, please refer to the COVID19 Service Updates page that we will be actively updating to keep our customers informed.  

DELIVERY INFORMATION

NEXT WORKING DAY DELIVERY
Here at Cheeky Monkey Gastronomy we offer a range of different Delivery Methods which include:

​All delivery methods only qualify on orders made and paid for before 5:30pm. If your order does not pass through 3D Secure, our fraud checking system, your order will be held until you are able to provide the evidence required to verify your identity in correspondence with your order. If we are unable to get through to you via texts, emails or calls, we will hold your order until you contact us back. Your order will not be held more than 3 working days therefore if left your order will be cancelled and refunded. We are not liable for your delivery not being processed due to it not passing through 3D Secure, and will not send out any orders that have not passed the fraud checks under any circumstances. 

Any orders that are made after 5:30pm will not be processed for dispatch that day and will be processed for dispatch on the next working day. If you have any questions about our postage, please feel free to contact us on 0114 272 1136. 

NEXT WORKING DAY DELIVERY (PARCELFORCE -  GAS MUST GO WITH PARCELFORCE)

Please read the above chart before you order with us so that you are aware of when your parcel will be scheduled to arrive. Please also read the details below for an in-depth guide to order timing: 

NEXT WORKING DAY DELIVERY ONLY - MADE BEFORE 5:30PM
*AM Delivery applies in the exact same way*

Orders Made Before 5:30pm on Monday will be dispatched same day and be scheduled to attempt delivery the next working day on Tuesday

Orders Made Before 5:30pm on Tuesday will be dispatched same day and be scheduled to attempt delivery the next day on Wednesday

Orders Made Before 5:30pm on Wednesday will be dispatched same day and be scheduled to attempt delivery the next working day on Thursday

Orders Made Before 5:30pm on Thursday will be dispatched same day and be scheduled to attempt delivery the next day on Friday

Orders made before 5:30pm on Friday will be dispatched same day and be scheduled to attempt delivery the next working day on Monday


Orders made on Saturday will be dispatched the next working day on Monday and be scheduled to attempt delivery the next working day on Tuesday

Orders made on Sunday will be dispatched the next working day on Monday and be scheduled to attempt delivery the next working day on Tuesday



NEXT WORKING DAY DELIVERY ONLY - MADE AFTER 5:30PM
*AM Delivery applies in the exact same way*

Orders made after 5:30pm on Monday will be processed for dispatch the next working day on Tuesday and be scheduled to attempt delivery the next working day on Wednesday

Orders made after 5:30pm on Tuesday will be processed for dispatch the next working day on Wednesday and be scheduled to attempt delivery the next working day on Thursday

Orders made after 5:30pm on Wednesday will be processed for dispatch the next working day on Thursday  and be scheduled to attempt delivery the next working day on Friday

Orders made after 5:30pm on Thursday will be processed for dispatch the next working day on Friday and be scheduled to attempt delivery the next working day on Monday

Orders made after 5:30pm on Friday will be processed for dispatch the next working day on Monday and be scheduled to attempt delivery the next working day on Tuesday

Orders made on Saturday will be dispatched the next working day on Monday and be scheduled to attempt delivery the next working day on Tuesday

Orders made on Sunday will be dispatched the next working day on Monday and be scheduled to attempt delivery the next working day on Tuesday


SATURDAY DELIVERY

Please be aware that Next Working Day Delivery and Saturday Delivery is for UK Mainland only. Any orders placed for delivery outside of UK Mainland will increase the delivery time. Please contact us directly if you would like a delivery cost quote for outside of UK Mainland.



SATURDAY DELIVERY (PARCELFORCE -  GAS MUST GO WITH PARCELFORCE)

Please read the above chart before you order with us so that you are aware of when your parcel will be scheduled to arrive. Please also read the details below for an indepth guide to order timing: 

SATURDAY DELIVERY METHOD - MADE BEFORE 5:30PM
 
Orders made before 5:30pm on Friday will be dispatched same day and be scheduled to attempt delivery the next day on Saturday


Orders made on Saturday will not be processed until the next working day as we are not open. The next working day is not until the following Monday and this is when your order will be processed. If you select Saturday delivery, the order will be held until the following Friday for the next Saturday Delivery.

Orders made on Sunday will not be processed until the next working day as we are not open. The next working day is not until the following Monday and this is when your order will be processed. If you select Saturday delivery, the order will be held until the following Friday for the next Saturday Delivery.

RETURNS AND REFUND POLICY

Refunds

At Cheeky Monkey Gastronomy we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This is generally referred to as a 'cooling off' period. This applies to all of our products. We regret that we cannot accept cancellations of contracts for the purchase of food products where the item has been unsealed (this includes Syrups).

For more information on your rights to return goods visit www.consumerdirect.gov.uk.

The Returns Procedure
To cancel your purchase within the fourteen-day cooling-off period, please call 01142721136 or email support@yorkshireproducts.co.uk giving the reason for the return. We will then advise you on our preferred method of return - usually we will arrange for our courier to collect. You are welcome to send back using your own shipper as long as you have Proof of Delivery/tracking. Please package the relevant item(s) securely. If you are dispatching it yourself send it to the address on the Invoice so that we receive it within 14- days after the date that the item was delivered. 

You must either insure the consignment or use a signed for service (recorded delivery). Please include a note with your contact details and an explanation of why you are returning the goods.

Once the goods have been received back with us they will be inspected and if in good condition you will be refunded the full purchase price. You will not be refunded the original shipping cost.

Please note that you are be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

Return to:
Yorkshire Products LTD,
Returns Department,
The Forge, Venture House,
103 Arundel Street,
Sheffield,
S1 2NT.

Please note that orders over £100 may be subject to a 10% re-stocking fee, this will not be implemented if the items are returned due to incorrect stock being sent or damaged items being sent.

Items returned by courier
Any items returned by courier due to the delivery being unsuccessful will be charged to the customer unless the customer can prove they have

1. Been in contact or tried to contact ourselves within 24 hours of expected delivery date
2. Been in contact or tried to contact the courier within 24 hours of expected delivery date

Alternatively we can take the equivalent of the returns charge off the total amount of items being sent. If the returns charge exceeds that of the original order the buyer may be asked to pay the additional charges.

Cancellation of orders that haven't been shipped
As soon as we receive notice of cancellation of an order prior to it being shipped, we will refund the full cost of the order - unless we have had to pre-book special shipping charges for it. Please note - once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us (eg: giftwrapping). 

COVID19

Due to the uncertain and ever-changing environment of the global pandemic, anything and everything can change very quickly and without warning, which is something we must factor in whilst operating as a business during this pandemic. The world of imports/exports and online ecommerce has rapidly had to change due to Covid19 and all parties involved (importers, distributors, retailers, couriers, freight etc.) are working day to day to keep everything moving. As a company, we will not be liable for any disruptions or delays to services during the ongoing pandemic as in the majority of cases, it is out of our control or unavoidable in order to abide by social distancing guidelines set out by the UK Government to keep both our staff and customers safe. We will do everything within our realm of control to keep operations running smoothly and on-time however in the instance that you order is delayed at any stage of dispatch/transit, we will not be providing refunds or discounts or accept liability as such. Please order with this in mind and with plenty of time spare.



Refunds
REFUNDS USUALLY TAKE BETWEEN 3-5 DAYS HOWEVER REFUND TIMES MAY VARY
 Here at Cheeky Monkey Gastronomy we try to always strive for a customers happiness. If any orders are damaged or unwanted you will need to have send the parcel back to us and received by our members of staff. We can pay for items being sent back to us, however, this can vary on the reason why it is being returned. Our members of the customer service team will check each returned parcel for quality, damage and will check all items are there.
You can contact us directly to see if you are eligible for a returns label that will be paid by us. 

If an item needs returning, contact us directly via our contact number or email. We can assist you with any issues you could be having and can arrange returns labels if needed. We can only refund you for your order once the item has arrived at our warehouse.

If an item is deemed missing or damaged in transit, you will need to contact the courier your item was sent with. If they have declared, after an investigation, that the driver was at fault - then we will be sent a claims form and the courier service will refund us the cost of the parcel. After receiving this and a notification from the courier company, we can refund you.

If you have paid for a special delivery service, such as Saturday delivery, you will be able to get a refund if you have paid extra for a service that did not arrive when it should have. THIS DOES NOT INCLUDE NEXT WORKING DAY DELIVERY.

You will also be refunded for your order if you have left it parked for too long. This means that there has been an issue with your order and have not replied within a week of us contacting you, which can be through the phone number or email address attached to your order.