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Service Updates

This page will be used to keep our customers updated with any changes to our services throughout the year, such as delivery issues, closures or any changes to our business and operations that may affect you, the customer.

Covid-19

We are taking every measure possible to remain operating and to dispatch orders for you in a safe environment for our staff during the Covid-19 pandemic. Our warehouse is always kept to hygienic standards (as normal!) however, due to Covid-19, we are scaling up our hygiene practices and we want to ensure that our products get to you safely too. Please be sure that you are also cleaning your product upon arrival as a precaution for not spreading the virus further as they have been handled in transit. 

 

Courier Update Pages:

DPD Courier Services Bulletin Page 

Royal Mail Services Updates Page

ParcelForce Services Updates Page

UPS Services Update Page

YODEL Service Updates Page

 

LIVE UPDATES BOARD:

30/12/2021: New Years Eve Weekend

It is almost New Years Eve! We would like to inform our customers that we will be closed for the festive season from Thursday 30th of December and will return on January 5th of December.

During this time, orders can still be placed on the website but will not be processed until our return. For more information on our delivery estimates over the festive period please visit our delivery page. We would like to wish all of our customers a Happy New Year - lets hope for a better 2022!

23/12/2021: Festive Opening Hours

Please see our Christmas and New Years opening hours below; please note that no orders will be processed or shipped on the days we are closed. You can find full details about our shipping schedule for the festive period here. Have a magical Christmas and we wish you all the best for the New Year!

Thursday 23rd - Open as normal

Christmas Eve - Closed

Christmas Day - Closed

Boxing Day - Closed

Monday 27th - Closed

Tuesday 28th - Open, No Deliveries

Wednesday 29th - Open as normal

Thursday 30th - Open as normal

New Year's Eve - Closed

New Year's Day - Closed

Sunday 2nd - Closed

Monday 3rd - Closed

Tuesday 4th - Closed

Wednesday 5th - Open as normal

Wednesday 29th - Open as normal

20/12/2021: Delivery Delays

It is officially Christmas week and with 5 days remaining until the big day during a global pandemic and new variant outbreak, all couriers in the UK are under extreme strain processing record high amounts of parcels to arrive to customers safely and on-time. Unfortunately due to the extreme strain of all couriers (Royal Mail, Yodel, DPD, UPS, Parcel Force) we cannot guarantee that orders placed will arrive before Christmas (December 25th).

Our team are doing everything possible to get orders delivered to you on time including earlier dispatches, extra elves in the team and courier upgrades where possible. We really appreciate our customers patience and understanding at this time and we apologize for any inconvenience this may cause.

Waiting on an order? Please check your emails for tracking sent direct from the courier to track your parcel to you.
Looking to place an order? We are still dispatching orders daily with no disruptions to our own services, however please be mindful of potential delays with couriers, which is effecting all online stores at this time.

09/12/2021: Delivery Delays

YODEL are unfortunately experiencing delays in service speed due to the extreme amount of incoming parcels to their depots, which has far surpassed forecasted levels.

Due to this if you have placed an order within the past 7 days for delivery with YODEL and have not received your parcel, your parcel is sadly delayed due to this backlog - if you would like further information on your parcels ETA, please contact the courier direct as we do not have more information available at this time.

We will keep updating this page with more information as we receive it from YODEL and we apologize for any inconvenience this may cause.